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PRIVACY POLICY

Privacy Policy 

Privacy Policy

At Fernecher Haus, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and manage customer information when you visit our website, make a purchase, contact us, or use our services.

1. Business Information

Fernecher Haus is a furniture store located at:

Fernecher Haus
256 Plenty Road
Preston VIC 3072
Australia

2. Information We Collect

We may collect personal information from customers when they:

  • Place an order online

  • Make a purchase in store

  • Contact us by phone, email, website form, or social media

  • Request delivery

  • Subscribe to updates or promotions

  • Submit a warranty, refund, or damaged product claim

The information we may collect includes:

  • Full name

  • Phone number

  • Email address

  • Billing address

  • Delivery address

  • Order details

  • Payment confirmation details

  • Photos or descriptions submitted for damaged or faulty product claims

  • Any other information provided directly by the customer

3. Payment Information

Where products are purchased online, payments are processed through secure third-party payment providers.

Fernecher Haus does not store full credit card details. Payment information is handled by the relevant payment provider according to their own security and privacy practices.

4. How We Use Your Information

We use customer information to:

  • Process and manage orders

  • Arrange delivery or collection

  • Contact customers about their purchase

  • Provide customer service

  • Respond to refund, warranty, or damaged product claims

  • Send order confirmations or updates

  • Improve our products, services, and website

  • Meet legal, tax, accounting, and business record requirements

5. Delivery Information

If delivery is required, we may use your name, contact number, delivery address, and order details to arrange delivery.

For deliveries outside our local area, including deliveries more than 250 kilometres from Preston, we may use third-party delivery providers. In these cases, only the information reasonably required to complete the delivery will be shared with the delivery provider.

6. Marketing Communications

If you subscribe to our newsletter or promotional updates, we may use your email address to send you information about new arrivals, offers, promotions, and store updates.

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions in the email or by contacting us directly.

7. Sharing Your Information

Fernecher Haus does not sell customer information.

We may share customer information only when necessary with:

  • Delivery providers

  • Payment processors

  • Website and e-commerce service providers

  • Accounting, legal, or business service providers

  • Government, regulatory, or legal authorities where required by law

We only share information where it is necessary for business, legal, delivery, payment, or customer service purposes.

8. Data Storage and Security

We take reasonable steps to protect customer information from misuse, loss, unauthorised access, modification, or disclosure.

Customer information may be stored through our website platform, email systems, payment systems, order management systems, or internal business records.

9. Data Retention

Fernecher Haus may retain customer order and transaction information for business, warranty, accounting, tax, and legal purposes.

Where legally permitted, customer data will be deleted after 2 years from the date of purchase, transaction, or last customer interaction.

Some information may need to be kept for longer where required by law, taxation rules, warranty obligations, dispute handling, fraud prevention, or legal compliance.

10. Customer Rights

Customers may contact Fernecher Haus to request access to, correction of, or deletion of their personal information.

We will respond to reasonable requests where required by law and where the information is not required for legal, tax, warranty, accounting, or business record purposes.

11. Website Cookies and Analytics

Our website may use cookies or similar technologies to improve website performance, remember customer preferences, understand website traffic, and support online store functionality.

Customers can manage or disable cookies through their browser settings. Some website features may not work properly if cookies are disabled.

12. Third-Party Websites

Our website may contain links to third-party websites, platforms, or payment services. Fernecher Haus is not responsible for the privacy practices, policies, or content of third-party websites.

Customers should review the privacy policies of any third-party websites they visit.

13. Updates to This Privacy Policy

Fernecher Haus may update this Privacy Policy from time to time. Any changes will be published on our website.

The updated version will apply from the date it is posted unless otherwise stated.

14. Contact Us

For privacy questions, requests, or concerns, please contact Fernecher Haus.

Fernecher Haus
256 Plenty Road
Preston VIC 3072
Australia

Email: sales@fernecherhaus.online

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