Refund & Returns Policy

At Fernecher Haus, we take pride in offering quality furniture and home products. Please read our refund and returns policy carefully before making a purchase.
 
Change of Mind

We do not offer refunds, returns, or exchanges for change of mind.
This includes situations where a customer has selected the wrong size, colour, style, or has simply decided they no longer want the product after purchase.
 
Damaged or Faulty Products

A refund, replacement, or repair may be offered only if the product is found to be damaged, faulty, or not as described at the time of delivery or collection.
If your product arrives damaged or faulty, you must contact Fernecher Haus within 48 hours of receiving the product.

To submit a claim, please email us with:

• Your full name

• Order number or proof of purchase

• Clear photos of the damage or fault

• A detailed description of the issue

• Photos of the packaging, where possible

 
Claims made after 48 hours may not be accepted unless the issue is covered under warranty.

Items Opened From Packaging

If a product is opened from its box and found to be damaged or faulty, customers must notify Fernecher Haus within 48 hours with photo evidence and a detailed description of the issue.

Products will not be refunded simply because they have been opened, unless there is a genuine fault, damage, or issue with the product.
 

​​